M25 CHAUFFEURS LTD PRIVACY POLICY

See how we are preparing for the GDPR.

M25 Chauffeur Ltd (“We”) are committed to protecting and respecting your privacy.

This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is M25 Chauffeur Ltd of 124 City Rd, London EC1V 2NX


1. INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information that you provide to us on the telephone, on our website (https://www.m25chauffeur.com or https://www.weddingcarhireexperts.com (“our site”) or via email, Passengers App, and Drivers App or any other correspondence, This includes information provided at the time of making bookings for our services or Joining Our company as a driver, and for any other reason if you need to make a complaint or report a problem with our site or in relation to any dealings with us.

If you contact us, we may keep a record of that correspondence. If you contact us by telephone, your call may be recorded.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site or our app or over the telephone or by email and of the fulfilment of your bookings.

Details of your visits to our site and our app and the resources that you access.

2.IP ADDRESSES AND DEVICE INFORMATION

2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns and does not identify you as an individual.

2.2 We may collect information about your mobile telephone or handheld device (“Device”) or any computer you may use to download or stream a copy of our app onto your Device, including, where available, the Device’s or Computer’s unique Device identifiers, operating system, browser type and mobile network information as well as the Device’s telephone number, for system administration.

2.3 When you use one of our location-enabled services, we may collect and process information about your actual location. Some of our future services may require your personal data for this feature to work. If you wish to use a particular feature, you will be asked to consent to use your data for this purpose. Your consent can be withdrawn anytime by switching off location-based services on your Device.


COOKIES

3.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. More details on how we use cookies can be found on the Cookie Policy Page.


WHERE WE STORE YOUR PERSONAL DATA

4.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

4.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. In relation to any future App service, where we provide you with (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

4.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or our app; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


USES MADE OF THE INFORMATION

5.1 We use information held about you in the following ways:

to carry out our obligations arising from any bookings that you have made with us

to sharing such information with third party fulfilment companies for the purposes of fulfilling a booking requested by you which is not being carried out by us;

to ensure that content from our site and our app is presented in the most effective manner for you and for your computer;

To provide you with information, products or services that you request from us or which we feel may interest you, where (if required to do so) you have consented to be contacted for such purposes;

To allow you to participate in interactive features of our service when you choose to do so; and

to notify you about changes to our service.

5.2 We may also use your data to provide you with information about goods and services which may be of interest to you, and we may contact you about these by post, email or telephone.

5.3 If you are an existing customer of ours, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which we have previously supplied to you.

5.4 If you are a new customer, we will contact you electronically only if you have consented to this.

5.5 If you do not want us to use your data this way, please let us know by ticking the relevant box on the form on which we collect your data when making a booking or quotation request.


DISCLOSURE OF YOUR INFORMATION

6.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

6.2 We may disclose your personal information to third parties:

YOUR RIGHTS

7.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

7.2 You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right anytime by contacting us at info@m25chauffeur.com. Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.



ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £20 to meet our costs in providing you with details of the information we hold about you.



CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page.

CONTACT

Questions, comments and requests regarding this privacy policy should be addressed either in writing to the Managing Director, M25 Chauffeur Ltd of Kemp House 152-160 City Road, City of London, EC1V 2NX or via email to info@m25chauffeur.com

in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

if M25 Chauffeur Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of M25 Chauffeurs Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


MOBILE APP
In this section we explain how we, as a data controller, process Personal information you enter into the system. We
collect and process this information about you through the Service.

1. Information We Collect
Personal Information received and collected by us, are divided into the following categories:
(i) Information added by User: You may add Personal Information while using the Service when you open an account.
You might have the possibility to update their information by editing their account.
(ii) Information collected automatically: When you use a web booking form or open and manage your account within
the Service, we may collect information about your device and interaction with the Service. Some of this information is
collected because we use cookies and other data collecting technologies.
● Device information: We collect information about the devices you use to access your account in our Service
like your IP address, your browser ID, your operating system and your location data.
● Usage data: We collect usage data about your interactions with our Service. If you are using a Mobile App
(Driver App) we collect location data, dates and times. This information is used to identify and allocate nearby
jobs, inform the passenger of your proximity to the pick up location and to record the route you take while you
are with the passenger. This information also allows us to monitor and ensure passenger safety.

2. Use of Personal Information
Your Personal Information, collected or received by us, can be used by us with our legitimate interests in mind, for the
following reasons:
● To make sure our Terms of Use and applicable laws are met.
● To comply with various court orders, valid discovery requests, valid subpoenas or other appropriate legal
mechanisms and to meet all legal requirements

3. Cookies and Other Data Collecting Technologies
Why and what data collecting technologies we use?
The data collecting technologies that we use (such as cookies) not only allow you to access and use the Service in an
easier way, but also help us keep making the user experience better and more adequate by improving and customizing
our products and websites (“the Service”) to your needs.
When do we use them?
- When necessary. Without these cookies and data collected by other technologies, we would not be able to provide
the features needed by you and using the Service would be much more troublesome. For example, the Service would
keep forgetting you actually logged in a week ago.
- For better functionality. Thanks to these cookies and data collected by other technologies, the Service remembers
your choices and can suggest them to you while - for example - making a booking via the web booking form (pickup,
dropoff and other parameters). This makes using the Service easier and the user experience more enjoyable.

4. Your Data Protection Rights
You have the following data protection rights: To access; change; correct; update; port; erase; restrict or oppose the
processing of your Personal Information by us.
If you wish to exercise any of these rights, please contact us by email.